1. Returns Eligibility:
- Products purchased directly from Exceptional Vapes are eligible for return within 30 days of the purchase date.
- The product must be unused, in its original packaging, and in the same condition as when it was received.

2. Return Process:
- Ship the product back to us using a track able shipping method. The customer is responsible for return shipping costs.

3. Refund or Exchange:
- Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.
- If the return is approved, you may choose to receive a refund to the original payment method or exchange the product for another item of equal value.

4. Exceptions:
- Products that have been used, damaged, or are not in their original packaging may not be eligible for return.
- E-liquids and disposable products are non-returnable due to health and safety reasons.

5. Contact Us:
- If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team at info@exceptionalvapes.co.uk

We hope this returns policy provides clarity and assurance for our customers. Thank you for choosing Exceptional Vapes!